Privacy Policy

Privacy Policy

I ask that you read this privacy policy carefully as it contains important information on who I am, how and why I collect, store use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This privacy policy is divided into the following sections:

  • Who I am
  • My website
  • My collection and use of your personal information
  • Transfer of your information out of the UK and EEA
  • Cookies and similar technologies
  • Marketing
  • Your rights
  • Keeping your personal information secure
  • How to complain
  • Changes to this website privacy policy
  • How to contact us
  • Do you need extra help

Who I am

I am Zoë Dew

I collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom.

I am responsible as ‘controller’ of that personal information for the purposes of those laws.

My website

This privacy policy relates to your use of my website, www.zoedew.com

[Throughout our website I may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

My collection and use of your personal information

I collect personal information about you when you [access our website, register with us, contact us, send us feedback, purchase products or services via my website, post material to my website and complete customer surveys or participate in competitions via our website].

I collect this personal information from you either directly, such as when you [register with us, contact me or purchase products or services via my website] or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information I collect about you depends on the particular activities carried out through our website. This information includes:

  • your name, address and contact details
  • date of birth
  • bank account and payment details
  • details of any feedback you give us by phone, email, post or via social media
  • information about the services Iprovide to you
  • your account details, such as username, login details

I use this personal information to:

  • create and manage your account with us
  • verify your identity
  • provide goods and services to you
  • customise our website and its content to your particular preferences
  • notify you of any changes to our website or to our services that may affect you
  • improve our services

This website is not intended for use by children and I do not knowingly collect or use personal information relating to children.

My legal basis for processing your personal information

When I use your personal information I am required to have a legal basis for doing so. There are various different legal bases on which I may rely, depending on what personal information I process and why.

The legal bases I may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • contract: where our use of your personal information is necessary for a contract Ihave with you, or because you have asked us to take specific steps before entering into a contract
  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • [vital interests: where our use of your personal information is necessary to protect you or someone else’s life]
  • [public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law]

  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

[1] 

I will share personal information with law enforcement or other authorities if required by applicable law.

I will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why I require you to provide personal data (eg name, address, delivery address etc) will inform you at the point of collecting information from you, whether you are required to provide the information to us

If you would like further information please contact us (see ‘How to contact us’ below). I will not otherwise transfer your personal data outside of the UK or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. I use cookies on my website. These [insert details, eg help us recognise you and your device and store some information about your preferences or past actions].

For further information on cookies, our use of ‘cookies’ and/or to relevant similar technologies, when Iwill request your consent before placing them and how to disable them, please see this cookie policy: https://www.zoedew.com/cookies
[2] 

Marketing

I  would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where I have your consent or it is in our legitimate interests to do so, I may do this by email and possibly text message.

I would also like to share your information with selected third parties with whom you wish to share data so that they may send you information about their products AND/OR services, depending on what you agree with us.

I will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you sign up to my email list.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting me at hello@zoedew.com

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

It may take up to 2 working days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how Iuse your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which Ihold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us
  • let us have enough information to identify you (eg account number, user name, registration details),
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates including any account or reference numbers, if you have them

Keeping your personal information secure

Ihave appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. Ilimit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Ialso have procedures in place to deal with any suspected data security breach. Iwill notify you and any applicable regulator of a suspected data security breach where Iare legally required to do so.

[If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.][3] 

How to complain

I hope that I can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this privacy policy

This privacy policy was published on 2nd January 2023  and last updated on 2nd January 2023.

I may change this privacy policy from time to time, when I  do Iwill inform you via our website

How to contact me

Please contact us if you have any questions about this privacy notice or the information I hold about you.

If you wish to contact me please send an email hello@zoedew.com.

Do you need extra help?

If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).